Prepaid Portal Functionality

After a period of monitoring, Normal service is resumed

07/11/2025 15:30 Technical teams have moved to a period of monitoring as we can see connectivity has been restored.

14:15 07/11/2025 Technical teams are seeing an increase in positive connections to our portals. Teams still are prioritising the issue and looking for resolution

13:15 07/11/2025 Our third party are still resolving the issue and apologise for inconvenience caused. Further updates to follow

11:30 07/11/2025 We have been made aware that our prepaid processor is experiencing intermittent issues, This may be affecting platform availability. Further updates to follow.